Account and personal data

Delete your account

This English version is provided for convenience. If it differs from the Thai version, the Thai version prevails.

Gym members who use the Gymgator app can delete their account and related personal data themselves in the app, or ask our team if they can’t get into the app.

How to delete your account in the app

Open the Gymgator app and log in
Once you pick a gym, the app shows your gym’s logo and colors, with “Powered by Gymgator” at the bottom of the profile screen.
Go to the “Profile” tab
It’s on the far right of the menu bar at the bottom.
Scroll down to “Other” and choose “Delete account”
It’s just below “Log out”.
Read the confirmation message in full
The app tells you which data will be deleted and which the gym must keep as accounting records.
Tap “Delete account” to confirm
Your account is deleted at once, you are logged out on every device, and the account cannot be recovered.

No app, or can’t log in?

Call the Gymgator team. We will verify your identity using the email or phone number on your account before deleting anything.

Call 081-113-9520

Say “Delete my Gymgator account” · have your name, account email and the gyms you are a member of ready

Call to delete my account

What happens to your data

Deleting in the app takes effect as soon as you confirm. Requests through our team are completed within 30 days of verifying your identity. Data that must be kept is locked away and deleted once the legal retention period ends.

Data that is deleted

Your profile: name, photo, date of birth and emergency contacts
The email, phone number and password you sign in with
Your sign-ins on every device (you are logged out at once)
Unpaid invoices at every gym (they are cancelled)
Records of the terms and policies you accepted on the account

Data that has to be kept

Receipts, paid invoices and slips, which are the gym’s accounting and tax records (at least 5 years)
Package, booking and check-in history at each gym, without your name or contact details
Activity records needed for security, fraud prevention or disputes
Data that government authorities or the law require us to keep

Before you go ahead

Deleting your account is permanent

One account covers every gym you are a member of, so deleting it affects them all
To leave only some gyms, contact those gyms instead of deleting your account
Remaining packages and refunds follow each gym’s own policy — please contact the gym before deleting your account
If you have classes or trainer sessions booked, cancel them in the app before deleting your account
Once deleted, your account, booking history and check-ins cannot be recovered

For gym owners and staff

Back-office gym accounts are not deleted through the member app. Contact our team at 081-113-9520 to close a gym account. The gym’s member data is then deleted according to the retention periods in section 6 of our privacy policy.